Sessions 40

Experimenting to meet emerging realities

Argentina Hall

“Most successful organizations fail to look for new things their customers want because they’re afraid to hurt their core businesses” - Reed Hastings, CEO, Netflix

Disrupting your business may be the only way to ward off the threat of extinction. As a seasoned pioneer and trusted partner, we’ve followed our clients’ journeys of transformation, reallocating resources from old models to the new, and developing new economic engines. Haris Agha will present the popular ways we’ve seen them experiment to meet emerging realities.


  • Global Head of Customer Experience, Reuters, USA