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    Essential networking events for publishers across Europe, Asia, Latin America, Africa, Middle East and North America. 

Nick MacFarlane

Nick MacFarlane

Head of Customer Experience, Sky, Spain

Nick started as a customer service advisor before building a career in Customer Experience over the last 15 years at leading global brands. His approach is to keep Customer Experience simple and human and leverage the contact centre as a key source of insight. He is currently Head of Customer Experience at Sky España, where his end to end customer experience remit stretches across all areas of Sky’s first ever organic launch in a new country.